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Support & frequently asked questions

❓ Frequently Asked Questions

How do I connect my MT5 account?

Go to MT5 → Connect, and enter your broker server + login credentials. ATLAS uses MetaApi to link your account securely — we never store your password in plain text.

What's the difference between the tiers?

SHADOW_FREE gives you the raw signal for 14 days. SNIPER adds whale flow, wall data, and the full 5-Pillar Protocol with live positions/history. SOVEREIGN unlocks auto-execute (server-side and via the ATLAS Commander EA).

My license says IP_MISMATCH — what do I do?

Each license is bound to one device/network for security. If you've changed networks or devices, contact support to reset the IP binding.

How does the Competitions leaderboard work?

Every participant starts with the same virtual balance and places their own manual paper trades using the live signal as their tool — ranked by realized + unrealized P&L, not real money.

Can I use ATLAS on more than one MT5 account?

Each license locks to one MT5 account at a time. Contact support if you need to move to a different account.